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Frequently Asked Questions

  • Introduction
    Introduction
    Experience unforgettable moments of relaxation at our spa. To ensure you're fully prepared for your visit, we've put together a helpful FAQ. Step into our serene sanctuary nestled within the Elbphilharmonie, and let the captivating harbor views inspire you. Here, comfort and tranquility await you. We invite you to leave the stress of everyday life behind and fully savor your time at the Heavenly Spa Hamburg.
  • Location
    Location
    Heavenly Spa, 6th floor, Platz der Deutschen Einheit 2, Hamburg 20457
  • Opening Hours
    Opening Hours
    • Monday - Friday: 7AM - 10 PM
    • Saturday & Sunday: 8 AM - 10 PM
    • Gym: 24 hours
  • Spa Etiquette
    Spa Etiquette
    We kindly ask that you arrive 10 minutes before your appointment to complete a consultation form and begin your spa experience in a relaxed state of mind. To ensure a peaceful and memorable visit for everyone, please respect the privacy and tranquility of all guests by refraining from using electronic devices. The Heavenly Spa is a smoke-free environment. During your visit, we will provide towels and slippers.
  • What should I wear?
    What should I wear?
    Wear whatever makes you feel most comfortable. Your therapist will guide you on what to wear and what to remove for your chosen treatment.
  • Age Restrictions
    Age Restrictions<br>
    Minimum 16 years of age and older for all massage, facial, body services and the use of our Gym, Sauna and steam bath. Pool: Guests under 16 must be accompanied by an adult.
  • Pregnancy
    Pregnancy
    Please allow our Spa team to recommend suitable treatments for you during this special time.
  • Kids Pool Time
    Kids Pool Time
    Daily: 10 AM - 12 AM & 2 PM - 4 PM; Please note: Only under supervision of an adult.
  • Cancellation Policy
    Cancellation Policy
    We request a minimum of 24 hours’ notice should you wish to reschedule or cancel your appointment. Cancellations within the given notice period or no-show to appointments will be charged the full price of the service/s.
    4 hours/10 Euro
  • Health Conditions
    Health Conditions<br>
    When booking your treatment, kindly inform us of any health conditions, allergies, or injuries that may impact your experience.
  • Parking
    Parking<br>
    There is an underground garage operated by an external company. Costs: 6€/hour
  • Tips
    Tips
    • Prior to your spa visit, we encourage you to stay hydrated to enhance your relaxation experience.
    • For men, we recommend shaving a few hours before your facial treatment.
    • Please note that smoking is not permitted in the spa or anywhere in the building.
    • The spa is a sanctuary for silence and relaxation; we kindly ask that you respect this peaceful atmosphere.
    • We kindly request that you refrain from using cell phones or cameras throughout the spa.
    • Please be aware that we do not assume liability for any valuables left in the spa area.

Hours

  • Mo - Fr: 07.00am - 10:00pm
  • Sa - Su: 08.00am - 10:00 pm

Sauna & Steam Bath

  • Mo - Fr: 07.00 am - 09.30 pm
  • Sa - Su: 08.00 am - 09.30 pm

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